Last updated: June 2026

Portlandia Plumbing Works, LLC   

CCB License #246934 St. Helens, Oregon

By requesting or receiving plumbing services from Portlandia Plumbing Works, LLC (“Contractor”), the customer (“Client”) agrees to these Terms of Service. These terms apply to all diagnostic, repair, installation, and maintenance work performed by Contractor.

• Appointments are scheduled based on availability.
• Work requiring a deposit will not be scheduled until the deposit is received.
• Arrival windows are estimates; delays may occur due to job conditions or emergencies.
• If the Client is not present or access is unavailable at the scheduled time, a minimum service charge may apply.

• Estimates are based on visible conditions and information provided by the Client.
• Hidden or unforeseen conditions (corrosion, code violations, inaccessible piping, structural issues, etc.) may require additional work and cost.
• Any changes to the scope of work must be approved by the Client before proceeding.

• Payment is due in full at the time of service, unless otherwise agreed in writing.
• Accepted payment methods: cash, card, or approved digital invoice.
• Unpaid invoices may accrue late fees as allowed by Oregon law.
• Materials, parts, and specialty equipment are billed separately from labor.
• Emergency, after‑hours, or weekend rates may differ.

Certain projects require a deposit before scheduling. Deposits are applied to the final invoice. Deposits are non‑refundable once materials have been ordered or work has begun.

Client must provide safe, unobstructed access to all work areas, crawlspaces, equipment, and shutoff valves. Contractor may refuse or pause work if conditions are unsafe, unsanitary, or inaccessible. Minimum charges may still apply.

The Client is responsible for:

• Ensuring pets and children are kept away from work areas
• Providing accurate information about plumbing issues
• Securing personal property near the work area
• Ensuring the property’s plumbing system is structurally sound enough for work to be performed

Workmanship Warranty:   Contractor provides a 1‑year warranty on labor performed.

No warranty is provided for:

• Client‑supplied parts or materials
• Pre‑existing plumbing systems
• Failures caused by age, corrosion, or structural defects
• Galvanized piping failures or leaks caused by necessary disassembly
• Drain cleaning results (due to unpredictable pipe conditions)

Manufacturer warranties apply to Contractor‑supplied parts.

Contractor is not responsible for:

• Damages resulting from pre‑existing conditions
• Failures caused by aged or deteriorated plumbing systems
• Water damage resulting from system failures unrelated to Contractor’s work
• Damage caused by necessary access (cutting drywall, flooring, landscaping, etc.) unless otherwise agreed in writing

Client agrees to hold Contractor harmless for conditions outside Contractor’s control.

Under Oregon law, contractors, subcontractors, and suppliers who provide labor or materials for your property may claim a construction lien if they are not paid. Client acknowledges receipt of this notice.

• Cancellations within 24 hours of the appointment may incur a service charge.
• If Contractor arrives and cannot perform work due to lack of access, unsafe conditions, or Client no‑show, the minimum service charge applies.

Contractor may take photos or videos of work areas for:

• Documentation
• Warranty records
• Insurance purposes
• Training or internal use

No identifying personal information will be shared publicly without Client consent.

If permits are required, Contractor will inform the Client. Permit fees, inspections, and related costs are the Client’s responsibility unless otherwise stated in writing.

Any disputes arising from services provided shall first be addressed through good‑faith communication between Client and Contractor. If unresolved, disputes may be handled through mediation or small claims court in Columbia County, Oregon.

Contractor may update these Terms of Service at any time. The most current version will be posted on Contractor’s website or provided upon request.

If you want, I can also create a shorter “website version”, a more legalistic version, or a customer‑friendly plain‑English version depending on where you plan to use it.

website verson

Here’s a clean, concise, customer‑friendly website version of your Terms of Service — perfect for your homepage, footer, or service pages. It keeps the legal protection but reads smoothly for homeowners.

If you want, I can also format it in HTML for direct copy‑paste into your site.

Portlandia Plumbing Works, LLC   Licensed • Bonded • Insured CCB #246934 — St. Helens, Oregon

By scheduling or receiving service from Portlandia Plumbing Works, LLC, you agree to these Terms of Service. These terms apply to all plumbing repairs, installations, diagnostics, and maintenance work.

• Appointment windows are estimates and may shift due to job conditions or emergencies.
• The customer must provide safe, unobstructed access to all work areas.
• If access is unavailable at arrival, a minimum service charge may apply.

• Estimates are based on visible conditions only.
• Hidden issues (corrosion, code violations, inaccessible piping, structural defects, etc.) may require additional work and cost.
• Any change in scope will be discussed and approved before proceeding.

• Payment is due at the time of service, unless otherwise agreed in writing.
• Accepted payments: cash, card, or approved digital invoice.
• After‑hours, weekend, or emergency services may have different rates.
• Unpaid invoices may incur late fees as allowed by Oregon law.

Some projects require a deposit before scheduling. Deposits are non‑refundable once materials are ordered or work has begun.

Labor Warranty: 1‑year workmanship warranty on Contractor‑performed labor.

Not covered under warranty:

• Customer‑supplied parts
• Pre‑existing plumbing systems
• Failures caused by age, corrosion, or structural defects
• Galvanized piping issues
• Drain cleaning results (due to unpredictable pipe conditions)

Manufacturer warranties apply to Contractor‑supplied parts.

Portlandia Plumbing Works, LLC is not responsible for:

• Damages caused by pre‑existing conditions
• Failures in aging or deteriorated plumbing systems
• Water damage from system failures unrelated to our work
• Damage caused by necessary access (cutting drywall, flooring, landscaping, etc.)

We may take photos or videos for documentation, insurance, training, or warranty purposes. No identifying personal information will be shared without your consent.

If permits are required, we will notify you. Permit fees and inspection costs are the customer’s responsibility unless otherwise stated in writing.

Cancellations within 24 hours of the appointment may incur a service charge. If we arrive and cannot perform work due to lack of access or unsafe conditions, the minimum service charge applies.

Under Oregon law (ORS 87.021), contractors and suppliers who provide labor or materials may claim a construction lien if they are not paid. By receiving service, you acknowledge this notice.

These Terms of Service may be updated at any time. The most current version will always be available on our website.

 At Portlandia Plumbing Works, LLC ("we," or "us"), we value the privacy of individuals who use our websites and related services (collectively, our "Services"). This Privacy Notice explains how we collect, use, and share the personal information of users of our Services ("users," "you," or "your"). By using our Services, you agree to the collection, use, disclosure, and processing of your information as described by this Privacy Notice.

Personal information is information that identifies or could be used to identify a specific person. Personal information does not include deidentified information (anonymized or pseudonymized) or aggregated information derived from personal information.

We may collect a variety of personal information and other information about you or your devices from various sources, as described below.

Information you provide to Us 

Registration Information. If you sign up for an account, register to use our Services, or sign up for emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address. We may also collect certain demographic information when you register for our Services, including your age, gender, personal interests, income, and/or marital status.

Communications. If you contact us directly, we may collect additional information from you. For example, when you reach out to our customer support team, we may ask for your name, email address, mailing address, phone number, or other contact information so that we can verify your identity and communicate with you. We may also store the contents of any message or attachments that you send to us, as well as any information you submit through any of our forms or questionnaires.

Events. If you register for an event that we host, whether in-person or online, we may collect relevant information such as your name, address, title, company, phone number, or email address, as well as specific information relevant to the event for which you are registering.

User Content. We may allow you and other Users of our Services to share their own content with others. This may include posts, comments, reviews, or other User-generated content. Unless otherwise noted when creating such content, this information may be shared publicly through our Services.